Empathetic Excellence
We unite customer insight with design precision to create experiences that build trust and deliver measurable impact.
Transparent Collaboration
We turn collective insight into exceptional outcomes — building confidence, clarity, and momentum through co-creation.
Ethical Innovation
We balance bold ideas with ethical responsibility to design solutions that are people-centered, profitable and technically feasible.
Trusted by industry leaders to create compelling customer experiences that deliver results
At NLC Results Matter More Than Deliverables. Our work has helped transform diverse industries, including Automative, Finance, Education, Government, Healthcare, Mental Health, Mining, Museums, Technology and non-profits.
Our transformative customer experience design and strategy projects encompass user research, journey mapping, co-ideation workshops, design and prototyping, enriched by integrating key principles of Experience Design & Cognitive Psychology.
Trusted by Industry Leaders: Avanade (Accenture & Microsoft), Bridgestone, CGI, CIBC, Credit Suisse, DAC, GE, Global Affairs Canada, IDRF, Magna, McKesson, PwC, ROM, SickKids, Slalom, TD and TELUS Health.
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