Return on investment (ROI) of Experience Design

“Organizations classifying themselves as advanced at Customer Experience Design are 3x more likely to have exceeded their goals.”
– Adobe Analytics

“Experience Led business have 1.7 higher customer retention, 1.9x return on spend and 1.6x higher customer satisfaction.”
- Forrester

“Consumers with an emotional connection to a brand have 306% higher lifetime value and stay with a brand for an average of 5.1 years.”
- Motista

“The cost of error after development is 100x that of fixing it before development.”
- Dr. Susan Weinschenk

Inspirational Quotes

“UX is everything. It’s the way you experience the world, it’s the way you experience your life, that’s the way you experience the service, or an app or a computer system — but it’s a system that’s everything.”
- Don Norman

“We keep moving forward, opening new doors and doing new things, because we're curious and curiosity keeps leading us down new paths.”
- Walt Disney

“Any intelligent fools can make things bigger and more complex; it takes a touch of genius and a lot of courage to move in the opposite direction.”
- Albert Einstein

“Practice safe design: Use a concept.”
– Petrula Vrontikis