Usability & Experience Design Audits


Identify high-value UX improvements across all your systems – benchmarked against industry leaders.


a person sitting and analyzing an experience audit

UX Audits That Drive Measurable Business Impact


NLC's UX Audit engagements (70+) have uncovered the highest-impact experience design opportunities for our customers – across their websites, conversion funnels, portals, and services. Each audit is grounded in user research, behavioral data, and proven industry benchmarks, with issues and recommendations.

What makes us different? We don’t just tell you what’s wrong. We show you what to fix first, why it matters, and how it moves revenue, adoption, and efficiency. We benchmark your experience against your competitors, industry leaders and uncover sector-specific UX improvements that directly improve conversion, task success, and customer confidence.

Outcome: Clearer priorities, faster decisions, and UX investments that actually pay off with strong ROI.

 

What's Covered?

Full UX analysis & assessment with issues and recommendations

Benchmarked with related industries in direct and indirect competition

Detailed list of priorities covering all UX Heuristics Evaluation

 

 

“Experience Led businesses have 1.7 higher customer retention,
1.9x return on spend and 1.6x higher customer satisfaction.”
– Forrester